You can order online by visiting the "Options & Accessories" sections and filling out the submission form at the end of the pages.
Please make a choice from the menu below.
Ordering Information
• All prices and kit descriptions are subject to change without notice.
• All items are subject to availability.
• Some items have associated lead times, meaning time is required between order and delivery for the product to be fabricated or obtained from our vendors; please schedule your orders accordingly.
• Please call us to confirm current pricing and availability.
Ordering
by Phone - (360) 435-8533
The
Customer Service Department is open Monday through Friday
from 7:30 AM to 4:00 PM (Pacific Time). It is closed
on Saturdays, Sundays and major holidays. When placing
an order by phone, please be ready with the following information:
Kit number, builder's name, part number(s), quantities(s),
and preferred method of payment and shipment. Processing
of orders placed without all this information at hand are
likely to be delayed.
Ordering
by Mail - 18810 - 59th Ave NE, Arlington, WA 98223
Please write clearly or type your order on a plain sheet of paper, including all the following information: Kit number, builder's name, part number(s), quantities(s), and preferred method of payment and shipment. Processing of orders placed without all this information at hand are likely to be delayed.
Ordering
by Fax - (360) 403-0818
Orders are accepted 24 hours a day. Please provide all the information specified above under "Ordering by Mail". In either case, please mark your fax to the attention of Customer Service.
Orders placed by e-mail are accepted 24 hours a day, 7 days a week. Please provide all the information specified above under "Ordering by Mail", and mark the subject block of your message as follows:"Order for kit #xxxx". Unless you are using a secure e-mail server, we strongly caution against sending your credit card information via e-mail.
Ordering From Our Internet Website - www.glasairaviation.com
You can directly submit orders by visiting the "Options & Accessories" section. Orders can be placed using this form 24 hours a day. Please provide all the information requested on the form.
All
orders must be pre-paid by check, money order or bank electronic
fund transfer. However, Visa/MasterCard is accepted for all
required kit deposits (10%) and option orders up to $3,000.00.
We regret that we are unable to accept Discover or American
Express. All orders made with a credit card must include
the credit card expiration date.
Minimum
Order Fee: Orders for merchandise totaling less than
$25.00, not including shipping and handling, will be rounded
up to a minimum order amount of $25.00.
Unless otherwise specified, all domestic shipments will be made by United Parcel Service (UPS) size and weight permitting, with shipping and handling charges paid by the purchaser. Note: A street address with zip or postal code is required for UPS shipments. We also need to know whether the address is a residence or business address.
Crating Fee: Some of the larger items in this catalog require special crating (as noted), for which a charge will be made. Note: If you are purchasing an aircraft kit, we suggest that you order as many options and accessories as possible prior to kit delivery. In most instances, there will be no additional shipping charge for items that can be crated and delivered with your kit.
Rush
Shipment: When you need an order quickly, call and
request rush shipment. Rush orders
must be received by 10:00 AM (Pacific Time) and must be manageable
in size. Once we receive your call, and have confirmed
that your parts are in stock, for a fee of $25.00, we will
assure your order is shipped the same day. Orders received
after 10:00 AM can be guaranteed shipment on the following
working day for the same $25.00 fee.
International Orders International shipments are subject to certain limitations and special terms outlined in our International Shipping Policies statement; copies of which are available on request. In brief, all orders will be shipped by United Parcel Service unless the customer specifies an alternate means every time he or she places an order. Glasair Aviation, LLC accepts no responsibility for any overseas freight charges incurred. Note: No resin or any other chemicals can be shipped air freight.
Upon receipt, each package should be opened immediately and the contents inspected for damage or shortage. Check the contents against the packing list(s). Items out of stock at the time of shipment will be marked as "backordered". If an item is missing and not backordered, notify us immediately of the discrepancy. Claims for missing items must be reported to us within 30 days of receipt. Damage incurred in transit is the responsibility of the shipping company. If a shipment arrives in a damaged condition, have the driver note the damage and file a claim with the carrier.
All returned goods are subject to a 20% restocking charge and must be returned in "as new" condition, with the protective materials and/or packaging in which they were delivered. No returns will be accepted after 30 days from date of shipment. Returns must be shipped pre-paid. No returns will be accepted without a Return Merchandise Authorization number - this RMA number may be obtained by calling Customer Service. Damaged merchandise or merchandise used by the purchaser, is subject to inspection and adjustment by the manufacturer; such merchandise will not be accepted for refund unless it is found to be defective due to inadequacies in materials or workmanship and is covered by the original manufacturer's or vendor's warranty, if applicable.
As is set forth more fully in your purchase agreement, the GlaStar is an experimental aircraft, which has not been certified to FAR Part 23 or other design standards. Glasair Aviation, LLC does not provide a warranty of merchantability or fitness for a particular purpose in regard to the aircraft design. Should any part of the aircraft design prove defective, the purchaser will be liable for the entire cost of servicing, repair or correction.
All items not manufactured by Glasair Aviation, LLC are warranted by the manufacturer. Thus, customers are required to return any such defective items or parts to the manufacturer, not to Glasair Aviation, LLC.
Parts
and accessories manufactured by Glasair Aviation, LLC are
manufactured to our specifications. Thus, Glasair Aviation, LLC provides a limited warranty stating that any part or
accessory manufactured by Glasair Aviation, LLC which fails
to meet our specifications, or if any component part fails
to perform the function intended by Glasair Aviation, LLC,
Glasair Aviation, LLC will replace or repair the part, at
its option, for one year from date of purchase. Note:
Purchaser is liable for any shipping charges associated
with the repair or replacement of the defective part.
• All prices and kit descriptions are subject to change without notice.
• All items are subject to availability.
• Some items have associated lead times, meaning time is required between order and delivery for the product to be fabricated or obtained from our vendors; please schedule your orders accordingly.
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